CONTACT

Official Shop Operations This storefront is managed and operated by Jo's Hauz of Ltd. on behalf of Therese. To ensure the fastest response, please direct your inquiry to the right team below.

1. SHOP SUPPORT & ORDERS

Managed by the Official Operator (Jo's Hauz) Merch Team
Please contact our support desk for any questions regarding the online store, shipping status, or technical issues with the website.

We can help with:

• "Where is my order?" (Tracking & Shipping)

• Returns, exchanges, and cancellations

• Reporting damaged or misprinted items

• Website bugs or login issues

A Note on Checkout Messages:
Did you leave a Tip or a Personal Note for Therese during checkout? Rest assured, our support team exports these messages and shares them directly with Therese! You do not need to email us separately to confirm she received it.

Email:  contact@support.shop.thereselee.com

(Please include your Order Number for faster service)

2. STORE PARTNERSHIPS & OPERATIONS

Direct line to Jo's Hauz of Ltd. For e-commerce partnerships, merchandise licensing, or business questions regarding the shop operations.

• Shop collaborations & Brand Deals

• Vendor inquiries

• General store feedback

Email: support@joshauzof.com

3. PROFESSIONAL INQUIRIES & MANAGEMENT

Direct line to Therese For professional industry inquiries, sponsorships, or bookings unrelated to the shop.

• Brand Sponsorships (Non-Merch)

• Press & Media Requests

• Professional Bookings

Email: contact@thereselee.com

FAN MAIL & SOCIALS

This support desk handles e-commerce logistics only. While we ensure Checkout Notes are passed along to Therese, the support team cannot forward general fan emails or personal requests sent to the support address.

• Want to say hi? The best way is to leave a note with your order/tip or tag Therese on her official social media channels.